Privacy Statement

Effective Date: September 24, 2016 Last Modified: March 3, 2017

View Previous Privacy Statement

This website, located at, is operated by Caradigm USA LLC ("Caradigm"). This Privacy Statement applies to personally identifiable information you provide on or through this website, and describes the types of personally identifiable information we collect, how we may use the information and with whom we may share it.

Caradigm recognizes that the EU has established strict protections regarding the handling of EU personally identifiable information, including requirements to provide adequate protection for EU personally identifiable information transferred outside of the EU.

To provide adequate protection for certain EU personally identifiable information received by us, we have elected to self-certify to the EU-US privacy shield framework administered by the US Department of Commerce (“Privacy Shield”). In the context of an onward transfer, Caradigm has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. This means that Caradigm remains liable under the Privacy Shield principles if our agent processes such personal information in a manner inconsistent with these principles, unless Caradigm can prove that it is not responsible for the event giving rise to the damage.

Please read this Privacy Statement carefully, and share information with us only if you agree with these terms. Your use of this website is subject not only to this Privacy Statement, but also to this website's Terms of Use. By accessing and using our website, and by providing us with your information, you agree to the terms of this Privacy Statement.

Information We Collect and How We Use It

Personally Identifiable Information

Caradigm respects your privacy. Caradigm, its affiliates and third party service providers will collect personally identifiable information, such as your name, e-mail address, address or telephone number, only when you voluntarily submit it to us either through our website or through any other means, such as in connection with the following:

  1. Sales and/or demonstration inquiry form
  2. Partnering inquiry form
  3. Blog comment submission
  4. Job opportunity inquiry form or submission of job application
  5. Newsletter and email alerts request form
  6. Online campaigns
  7. Webinar registration form
  8. Contact Us form
  9. Other voluntary submission forms posted on our website from time to time
  10. telephone, email or other form of communication

The personally identifiable information you provide will be used for the purposes for which you supplied it to us, and for such other purposes that we describe in this Privacy Statement. We also may use the personally identifiable information we obtain about you in other ways for which we provide specific notice at the time of collection. Caradigm, its affiliates or its third party service providers may refer to the submitted information to better understand your needs and how we can improve our products and services. We may also use that information to contact you from time to time. You will have the option to opt-out at any time from any marketing communications, or to request we correct or remove personally identifiable information you provide to us from our database, by emailing us with your request at We will honor your request to opt out within a reasonable time after receiving the request. We will modify or remove information in response to your request when required by law and in certain other circumstances. Before Caradigm is able to correct any inaccuracies or delete any information, however, we may ask you to verify your identity and to provide other details to help us to respond to your request.

Public Content

Public content includes any information you submit to Caradigm on message boards, blogs, or other community features that are accessible by general visitors and other users. This information is public content because people do not need a password to access or view this content on our site. Prior to allowing you to post on our community feature, you may be required to submit your name and contact information, which will be treated as personally identifiable information as stated above, unless you choose to include such information directly in your public posting.

Automated Information

We collect certain information automatically when you visit this website. This information tells us such things as how many users visited our website and the pages accessed. We also may use third-party website analytics tools that collect information about visitor traffic on our websites. By collecting this information, we learn how to best tailor our website to our visitors. We may collect this information either through “cookie” technology, “web beacons” or links, as explained below. In addition, we may use certain technologies to determine whether you've opened an e-mail or clicked on a link contained in an e-mail.

  • Cookies - Like many companies, we use browser cookies on this website. Browser cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. We use browser cookies to tell us, for example, whether you’ve visited us before or if you’re a new visitor and to help us identify website features in which you may have the greatest interest. Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular website. The “help” portion of the toolbar on most browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie, and how to disable existing browser cookies. Remember though, without browser cookies, you may not be able to take full advantage of all our website features.
  • Web Beacons - Certain pages on our website contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, the information in cookies set by the third party. We use log files to store the data that is collected through web beacons. Caradigm also uses third party web beacons to help track how our website is being used and which links are being clicked. These web beacons are provided by Microsoft and other third party tracking tools. With both cookies and web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. We may however contact an organization regarding Caradigm products.

Information We Share

We do not sell or otherwise disclose personal information about our website visitors, except as described here. We may share information provided by our visitors to with our affiliates and third party service providers we have retained to perform services on our behalf. These affiliates and third party service providers are restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided through this website in a manner that is consistent with this Privacy Statement.

Information We Transfer

We may transfer the personal information we collect on this website to other countries where we do business, but we will do so only for the purposes described above. When we transfer your information to other countries, we will protect that information as described here unless otherwise required by applicable laws. If you are visiting our website from outside the United States, you may be transferring your personally identifiable information into the United States when you voluntarily submit your personally identifiable information through this website. Many regions, such as the European Union, have data collection protections that differ from U.S. law. The transmission of information via the internet is not completely secure. We cannot guarantee the security of networks, servers and databases we operate or that are operated on our behalf or that personal information transmitted to our website will not be intercepted, deleted or altered.

Under certain circumstances, we may be required to disclose your information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Caradigm adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability. For purposes of enforcing compliance with the Privacy Shield, Caradigm is subject to the investigatory and enforcement authority of the US Federal Trade Commission.

Caradigm maintains reasonable and appropriate security measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction in accordance with the Privacy Shield.

You may have the right to access the personal information that we hold about you and to request that we correct, amend, or delete it if it is inaccurate or processed in violation of the Privacy Shield. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. If you would like to request access to, correction, amendment, or deletion of your personal information, you can submit a written request to the contact information provided below. We may request specific information from you to confirm your identity. In some circumstances we may charge a reasonable fee for access to your information.

For more information about the Privacy Shield, see the US Department of Commerce's Privacy Shield website located at:

Caradigm also complies with the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from Switzerland.

Links to Other Sites

We provide links to other websites for your convenience and information. In addition, we provide you with links to access or interact with third-party services that are not otherwise affiliated with us, such as Microsoft HealthVault, Facebook, YouTube and Twitter. Please remember that we do not control the privacy practices of these third-party services. However, we do restrict our third party service providers whose websites may be linked to this website from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. We encourage you to read the privacy policies of any linked website you visit. We are not responsible for the content of linked sites or any use of the sites.

Children’s Privacy

This website is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the website. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the website, we will delete the information from our records.

Updates to Our Privacy Statement

This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our online information practices. We will post a prominent notice on this website to notify you of any significant changes to our Privacy Statement and indicate at the top of the statement when it was most recently updated. By accessing and using our website after a change is made to the Privacy Statement, you agree to be bound by the Privacy Statement as revised.

How to Contact Us

If you have any questions or complaints about this Privacy Statement or if you would like us to update information we have about you or your preferences, please contact us by emailing us at

You can direct any questions or complaints about the use or disclosure of your EU Personal Data to us at

We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your EU Personal Data within 45 days of receiving your complaint.

For any unresolved complaints, we have agreed to cooperate with the EU data protection authorities. If you are unsatisfied with the resolution of your complaint, you may contact an EU data protection authority for further information and assistance.

You may have the option to select binding arbitration for the resolution of your complaint under certain circumstances, provided you have taken the following steps: (1) raised your compliant directly with Caradigm and provided us the opportunity to resolve the issue; (2) made use of the independent dispute resolution mechanism identified above; and (3) raised the issue through the relevant data protection authority and allowed the US Department of Commerce an opportunity to resolve the complaint at no cost to you. For more information on binding arbitration, see US Department of Commerce's Privacy Shield Framework: Annex I (Binding Arbitration).

We reserve the right to amend this Privacy Statement from time to time consistent with the Privacy Shield’s requirements.


Contact Us

Contact us if you have concerns about privacy.

Email Us