Caradigm Partners With Eliza Corporation to Improve Patient Outcomes Care Efficiency

New Patient Outreach Solution Drives Health-Related Behavior Change

BELLEVUE, WA – April 13, 2015– Caradigm, the leader in enterprise population health, today announced a partnership with Eliza Corporation (“Eliza”), the pioneer and recognized leader in health engagement management, to enable true patient relationship management across the continuum of care, allowing providers to improve both patient outcomes and care efficiency.

The new Caradigm Patient Outreach solution leverages Eliza’s expertise in crafting highly effective, multi-channel patient interactions to enable providers and accountable care organizations (ACOs) to reach outside of the care setting and engage patients in health-related behavior change – with the right message at the right time. Interactions are targeted based on patients’ clinical and life circumstances, making them more relevant and compelling, leading to improved patient activation. The system also continues to gain insights about patients based on each interaction, resulting in improvements in both the effectiveness of interactions and patients’ perceptions of their provider organizations.

Our Patient Outreach solution is a critical addition to Caradigm’s enterprise population health portfolio. Caradigm is already unique in offering the most comprehensive solutions for population health. Through our partnership with Eliza, we can now provide superior patient outreach capabilities to providers and ACOs seeking to take direct action on insights and data generated by Caradigm solutions.Brian Drozdowicz, Senior Vice President, Global Population Health, Caradigm

Caradigm Patient Outreach is designed to help improve patient safety, ensure clinical best practice delivery and maintain regulatory compliance, specifically:

  • Onboarding and Health Risk Assessment – establishing rapport with patients as they begin provider or ACO relationships and providing a foundational baseline of each patient’s health status
  • Transitions of Care – supporting patients through critical progressions between care settings, to reduce readmissions and increase patient satisfaction
  • Gaps in Care – triggering health-related behaviors to ensure patients access to the screenings and treatments they need, by:
    • Reaching patients at the right time with the right message, to educate, overcome barriers and gain commitment to complete behaviors
    • Enabling patients to complete behaviors when they are most motivated – by providing the ability to schedule or complete them in real-time

“Our partnership with Caradigm brings the performance and proven results in driving health-related behavior change in payer populations that Eliza has delivered for the past 15 years into the Caradigm portfolio,” said John Shagoury, president and CEO, Eliza Corporation. “Given the significant operational and financial consequences that many providers and ACOs face, we are excited to work with the industry’s enterprise population health leader to focus on impacting critical CMS measures with incredible specificity to close gaps, hit key thresholds, safeguard associated payments, and deliver outcomes that make a positive difference across the healthcare continuum.”

The Patient Outreach solution will be available in the second half of 2015.

About Eliza Corporation

Eliza Corporation (“Eliza”) is the pioneer and recognized leader in Health Engagement Management. Eliza combines technology, data, and analytics to provide the most advanced solutions and services that measurably improve quality, cost and care outcomes. Over 15 years and 1.5 billion interactions, Eliza has amassed the world’s largest data asset of people’s healthcare actions, behaviors and decisions through the Company’s award-winning multi-channel communications platform. Eliza is based in Danvers, Massachusetts. For more information, visit or contact 1.800.701.7864.

About Caradigm

Caradigm is a population health company dedicated to helping organizations improve care, reduce costs, and manage risk. Caradigm analytics solutions provide insight into patients, populations, and performance, enabling healthcare organizations to understand their clinical and financial risk and identify the actions needed to address it. Caradigm population health solutions enable teams to deliver the appropriate care to patients through effective coordination and patient engagement, helping to improve outcomes and financial results. The key to Caradigm analytics and population health solutions is a rich set of clinical, operational, and financial data delivered to healthcare professionals within their workflows in real time.

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